Last updated: 4 August 2026

Baig Tyres Ltd is the data controller for the personal information described in this policy.

WHO WE ARE

Baig Tyres Ltd
Unit 4, Derwent Close, Worcester, WR4 9TY
Website: https://baigtyres.com
Email: info@baigtyres.com
Telephone: 01905 731396

INFORMATION WE COLLECT

Depending on how you contact us or use our services, we may collect your name, contact details, billing or delivery address, vehicle and tyre information, order and appointment details, payment status, delivery and tracking information, messages, returns or warranty information, website usage data and CCTV footage where used at our premises.

We do not normally store full payment-card details. Payments are handled by the relevant payment provider.

EBAY AND MARKETPLACE INFORMATION

Where you buy from us through eBay or another marketplace, we may receive information needed to process and support your order, including your name, delivery address, buyer identifier, order number, items, quantities, payment and fulfilment status, and tracking details.

We may use authorised marketplace integrations to retrieve information relating to our listings, stock and customer orders. Marketplace-sourced personal information is deleted when it is no longer needed, or following a valid deletion request, unless we must retain particular records to comply with law or resolve a dispute.

HOW WE USE INFORMATION

We use personal information to provide products and services, process and deliver orders, arrange appointments, respond to enquiries, manage returns and warranties, maintain business and accounting records, prevent fraud, protect our systems and comply with legal obligations.

We process information where necessary to fulfil a contract, comply with a legal obligation, pursue our legitimate business interests or where you have given consent.

SOFTWARE AND ASSISTED PROCESSING

We may use approved software, automated systems and AI-assisted tools to help authorised staff retrieve, organise and summarise order, listing and customer-service information. These tools support staff and do not independently cancel orders, issue refunds, change listings or make decisions that have legal or similarly significant effects on customers.

SHARING INFORMATION

We may share information where necessary with marketplace operators, payment providers, delivery companies, website and IT providers, business software providers, accountants, professional advisers, insurers and public authorities where required by law. We do not sell personal information.

Some providers may process information outside the UK. Where required, we use an appropriate lawful safeguard for those transfers.

RETENTION AND SECURITY

We keep personal information only for as long as needed for the relevant service, legal obligation, warranty, complaint or dispute. Financial and transaction records are normally retained for up to six years where required. We then delete or anonymise information where appropriate.

We use reasonable technical and organisational measures to protect personal information and restrict access to authorised personnel.

YOUR RIGHTS

Depending on the circumstances, you may ask us to access, correct, delete, restrict or transfer your information, object to certain processing, or withdraw consent. Contact us using the details above.

COOKIES

Our website uses essential cookies needed for functions such as shopping baskets, checkout and account access. Where non-essential cookies are used, we provide information and obtain consent where required.

COMPLAINTS

To make a data-protection complaint, contact us by email, telephone or post using the details above. We will acknowledge your complaint within 30 days, investigate it without undue delay, keep you informed where appropriate and explain the outcome.

You may also complain to the Information Commissioner’s Office at https://ico.org.uk.

CHANGES

We may update this policy. The latest version and revision date will be published on this page.