Website Terms and Conditions
What these terms cover.
These are the terms and conditions on which we supply products to you (the consumer), whether these are goods and/or services. We reserve the rights to change the contents of these terms at any time without notice, by posting such changes on our website. It is your responsibility to familiarise yourself with the terms regularly to ensure that you are aware of any changes.
How we will accept your order. We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. Once an item has been dispatched, we are unable to cancel the order at your request. Items are dispatched very promptly so please contact us immediately If you wish to cancel or make changes to your order.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this by telephone or in writing by email. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
Methods of Payment
We use PayPal which is a very safe and secure payment gateway for all payments made online via our website. All orders come with a Vat receipt which will be sent to you via email once your order has been confirmed.
Please Note: Goods will only be dispatched once payment has been cleared.
If delivery fails as nobody is available to sign for the items and there is no safe place for the items to be left, delivery can be re-arranged via the link provided to you via email and/or mobile. If delivery fails again as a delivery has not been rearranged, the goods will be taken to your local DHL depot where you can collect them. If items are not collected within 5 days, they are automatically returned to us. If items are returned to us due to a failed delivery, a ‘return’ charge of £23 will be deducted from your full refund once the items are returned to us by our courier. Therefore, please ensure that you are available to sign for the delivery on your allocated delivery date, or you state where you would like the items to be left if you will not be able to sign for them. The deducted £23 charge is calculated by the original delivery charge, which is built into the items, alongside the amount charged by DHL for the return of the goods.
If a delivery fails and an item is returned to us, you can get the items re-delivered for which there is a re-delivery charge. The ‘failed delivery’ charge of £23 will still need to be paid as we still incur this charge for getting the items returned to us. The re-delivery charge will depend on the quantity of items you have purchased, so please contact us directly for a quote on the re-delivery charge.
We do not take any responsibility for failed deliveries when the address provided at the checkout is incomplete/incorrect. Therefore, before completing your order please ensure all delivery details are provided such as your full name, your full address and your contact number. If you are not going to be available on the day of the delivery, please clearly state where you would like the items left safe e.g. in a safe place or with a neighbour.
Terms and conditions relating to the condition of the items
Any items sold as ‘New’ are brand new, not re-treads. All new items come with
manufacturing labels and have not previously been fitted onto a vehicle.
Part Worn Tyres
All of our part worn stock is pressure safety tested before being made available for sale. We always aim to describe items as accurately as possible by including things such as the tread depth, the brand name and the specific brand model, the load index and speed rating.
Please read the item description clearly for information such as previous puncture repairs or any small defects that the item(s) may have. All part worn stock is roadworthy and will have been checked thoroughly before being made available for sale.